Return Policy

At Borne Apparel, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your item, please review our return policy below for guidance on how to proceed.

Eligibility for Returns

1. Items must be returned within 30 days of the delivery date.
2. The product must be unworn, unwashed, and in its original condition.
3. Custom and personalized items, including sublimation, DTF, or embroidered designs, are not eligible for return unless there is a manufacturing defect.

Non-Returnable Items

• Gift cards
• Sale items marked as final sale
• Customized or made-to-order items unless defective

Exchange Policy

If you need a different size or item, we offer exchanges for eligible products. Please note that stock availability may vary, and we recommend contacting us as soon as possible to secure your replacement.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your item. Provide photos of the damage and your order details so we can assist you with a replacement or refund.

Refunds

Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item. Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

How to Initiate a Return

1. Email our support team at info@borneapparel.com.au with your order number and reason for the return.
2. Once approved, you will receive instructions on how to ship your item back to us.
3. Customers are responsible for return shipping costs unless the return is due to a defective product or an error in your order.

Contact Us

If you have any questions about our return policy, please feel free to reach out to us at:

• Email: info@borneapparel.com.au
• Phone: 0447267637

Thank you for choosing Borne Apparel! We appreciate your trust in our brand and look forward to ensuring your satisfaction.